A process is a sequence of activities which are executed in order to attain a particular result. Prior to the automation of workflows, processes require documentation. Process documentation requires collaboration and planning amongst stakeholders to determine the most efficient and suitable actions for the fulfillment of a task. Business process flows can then be recreated within a business process management system and reviewed by relevant personnel to ensure an effective portrayal of the process is achieved.

To build processes in the theGiTLab system, the user needs a process designer tool. The tools used by the designer for business process modeling are presented in the form of flowcharts and diagrams. A set of rules and elements, which are used for process modeling, make it flexible. The indisputable advantage of modeling the company's business processes in BPM systems is that these processes are not simply documented but are tried-and-tested. This allows the user to make amendments to the weak points before going live.

Automation is the means by which a process is performed with minimal intervention. The automation of workflows helps businesses better manage and optimize their processes. The building of automations involves assembling actions and inputting the mechanisms needed to simulate the behavior and result of a process. The tasks most likely to be automated are those that recur frequently, are the typical rote work in employees’ day-to-day functions and are completed quicker through an automated process.

Business process management system tools offer numerous levels of reporting or the ability to integrate with reporting tools to supply analytics about process performance. Reports are linked to key performance indicators and provide data on the effectiveness of processes, team members, teams, etc. Data analytics can help determine operational inefficiencies for ongoing operational and process improvement. The less time a business must wait to access data, the faster a business can use data insights to make changes and act on critical decisions.