GiTLog BPMS

GiTLog BPMS

GiTLog BPMS is an advanced data intelligence Business Processing Management System. It empowers our clients with the relevant information in an intelligent format for decision making be it customer service, product development, or business development.

GiTLog BPMS is a cloud based solution with multiple parameters and keys for easy integration into multiple solutions including Core Applications to enable drilling down of reports. It leverages the power of uniqueness of mobile numbers to build its database.

Likely places to use GiTLog BPMS

Churches

Hospitals

Retail Shops

Banks

Telco shop floors

Some Key Features

LED Display of Queue

LED displays queue to show transparency and manage customer expectations during waiting periods. Provision is also made for screening of customized videos and images on LED display (Adverts) to further engage customers during the waiting period.

Customizable Dashboards

Customizable Dashboards are available to show customer behavior and patterns. Our customizable dashboards also provide dynamic analytics across all service centres. These analytics  give information on customer behavior and pattern in relation to the service centres and much more. 

E-ticket Sms Notification

Customizable SMS notifications to clients on Check-In as a means to further engage customers as long as they access a service from your service points. Printout of tickets is optional as the solution is designed to promote a paperless environment.

SOME SERVICE USER FEATURES

SUMMARY OF CUSTOMERS LAST THREE VISITS

Summary of Customers Last Three Visits is displayed to enable the Service Agent pick up the conversation with customer and easily identify concerns that require escalation. The summary is not restricted to the service centre the customer visits but across all service centres.

SERVE ONE PERSON

Serve One Person is a feature to eliminate waiting time when the are no physical queues. Service Agent is able to check the customer into the queue directly and serve him/her. This also helps to give preference to executive and high networth customers without compromising data capture.

SERVICE ID OR TRANSACTION ID

Service ID or Transaction ID maintained as reference for report drill down and follow ups.

CUSTOMER TRANSFER

Customer Transfer enables a Service Agent to transfer a customer to another Service Agent so that customers are not unduly delayed as a result of accessing multiple services or joining a wrong queue. Transferred customer may be treated as preference customers if requested.

MULTIPLE TRANSACTION LOG

Multiple Transaction Log enables a Service Agent to create unique service logs for customers accessing multiple services from the same Service Agent. Full history of customers engagements are thus stored to ensure richer analysis and trail.

CUSTOMER PROFILE UPDATE

Customer Profile Update available for service agents to capture and update customer profile. This is to ensure up-to-date KYC (Know Your Customer).

GiTLog BPMS Addresses the following:

Who were the people in our queue?

How often do they visit our branches/service centres across the country?

What services do they access from our service centres?

Is a customer facing a service challenge?

Should a customer be monitored or red flagged?

What do we know about our customers in relation to our services?